Privacy Policy

At WCA Travel, we value the confidentiality of the information you submit to us. We provide this Privacy Policy for you to be notified of the information we collect and how we keep them confidential. By visiting this Website, you agree to authorize WCA Travel to store and use your information as described herein.

The captions or headings provided in this Privacy Policy are strictly for the purpose of convenience and are not intended to limit the type or use of the information described under the particular caption or heading.

What Information Is Collected

You need to provide us with certain personal information ("Personal Information") for you to avail the services of WCA Travel which include or relate to the following:

  • User Information: Your name, nationality, civil status, telephone or mobile number, date of birth, postal address, e-mail address, log-in password, passport details, visa or residency information (including Permanent Resident ID, if applicable), Tax Identification Number (TIN), necessary medical information (where required) necessary bank details (where required), social networking sites (if available, personal url purposes) and other government-issued identification details.
  • Billing Information: Cardholder name, relationship to the cardholder (if different from the user), postal address, contact number, and email address.
  • Travel Itinerary:
    1. Travel Details: Origin, destination, departure and arrival dates and times, class of travel, frequent flyer program (when applicable), and airline record locator.
    2. Accommodation Details: Dates of stay, number of guests, and room preferences.
    3. Visa Assistance and Travel Insurance: Information necessary to facilitate visa applications and travel insurance coverage, including supporting documents and details as required by the relevant authorities or providers.
    4. Travel Companion: We may collect the identity and basic information of any person included in the travel itinerary. You warrant that all travel companions have given their consent for you to provide us with their respective personal information.
  • Customer support interactions.
  • Cookies and Technology: Cookies, IP address, web browser, referring sites, web access and social media provider.

In the event that you provide the personal data of another person (e.g., travel companion), you represent that you have lawful authority to do so and have provided them this Privacy Policy or an equivalent notice. You agree to indemnify and hold WCA harmless from claims arising from your failure to obtain proper authority/notice.

You may choose not to divulge all of the foregoing (e.g turn off your cookies settings) and still enjoy the services of WCA Travel. However, some basic information like your true identity and contact details are required.

You voluntarily provide us the aforementioned information for us to complete your travel itinerary.

Please check your web browser settings and the Privacy Policy of social networking sites to manage the information that we may be able to access via Cookies and Technology.

Why We Collect Your Personal Information

We need your User Information for:

  1. Contract performance necessity, such as but not limited to identification, communication purposes, booking, account management, payment processing, customer support;
  2. Legal obligations, such as but not limited to tax or accounting compliances, regulatory requests, anti-money laundering or know-your-client concerns (if applicable), dispute resolution or adjudication;
  3. Legitimate interests, such as but not limited to fraud prevention, platform security, analytics, service improvement.

Sensitive Billing Information shall only be used to process your payment. Your Travel Itinerary is used for the general purpose of completing your travel booking request made through this Website.

Information obtained via Cookies and Technologies enables WCA Travel to customize your browsing experience for you to enjoy our services better, to offer specialized advertising and to notify you about special offers that may be of interest to you.

We also use your Personal Information for maintenance and improvement of this Website, to prevent unlawful activities and to enforce our Terms and Conditions of Use.

Who Can See Your Personal Information

  • User Access: Upon registration of your account, you may avail of our services, which you can access, modify, or request to terminate or block at any time. Once your account is terminated, you will no longer be able to access it. Be that as it may, deletion of your account does not automatically delete records that we must keep for legal, accounting, dispute resolution, fraud prevention, or legitimate business purposes. Residual copies may persist in backups for a limited period.
  • Authorized officers and employees of WCA Travel may access your User Information and Travel Itinerary only when necessary to perform their official functions, such as customer support, fraud prevention, compliance, and operations. Access is limited to personnel on a need-to-know basis and is subject to strict confidentiality obligations. WCA Travel may also access and use Personal Information as necessary to investigate suspected unlawful activities and to protect the rights, property, and safety of WCA Travel, its users, and the public.

  • Our Suppliers, Third-Party Vendors and Advertisers: Our suppliers such as airlines, hotels, car rentals, and tour providers will need your Travel Itinerary to complete your travel booking. All services provided by suppliers are clearly indicated as such. We only share information that we deem our suppliers will need to complete the particular service you have arranged with a specific supplier. This may include your identity and contact information. Some aspects of your travel bookings are performed on our behalf by third-party vendors and website providers. We also share with our third-party vendors only the information that we deem necessary for them to perform the services they are tasked to accomplish. Personal information may be shared with third-party service providers such as airlines, hotels, tour operators, insurance providers, payment processors, and technology partners, strictly as necessary to deliver the requested services. We do not publicly disclose the identities of all third-party providers, and any data sharing is subject to appropriate administrative, technical, and organizational safeguards.

    We may share aggregate information with advertisers or analytics partners. Aggregate information does not relate to your personal information and does not identify you individually. Examples of aggregate information include the number of visits to this Website and the most frequently searched travel destinations. Certain suppliers, such as airlines, hotels, and tour operators, may act as independent personal information controllers with respect to the information you provide directly to them. These suppliers maintain their own privacy practices in accordance with applicable laws.

  • Our Affiliates: WCA’s affiliates who facilitate travel bookings for individuals included in an itinerary or otherwise connected to a booking may receive your Personal Information directly from you and may act as independent personal information controllers in relation to such information.

  • Court Orders and Law Enforcement Agencies: WCA Travel abides by court orders, search warrants, subpoenas and other legal processes. Even in the absence of a search warrant or other court orders, we may be also required under Philippine laws to disclose certain information to police and other law enforcement agencies.

    We may raise legal defenses to challenge the validity of these legal issuances and enforcement actions to prevent the disclosure of your information. However, we are not charged to raise legal objections and we have the discretion to waive our rights.

  • Referring website and Cookie-based exchanges: We may share some information about you with the referring website that led you to this Website. This Website may share cookie-based information to customize the content and advertisements provided to you on this website and on other sites across the Internet.

We Protect Your Privacy

We value your trust in WCA Travel. We do not sell your Personal Information. We share Personal Information with suppliers and service providers only as necessary to provide services, comply with law, prevent fraud, and protect WCA’s rights. However, in the remote event that WCA Travel is sold to other entities, or if there is a change in corporate structure, your Personal Information may also be transferred to the purchasing or surviving corporate entity and this Policy will continue to apply unless you are notified otherwise.

We employ security protocols to protect our database from unauthorized access which include data encryption and firewalls that comply with industry standards. We also use Secure Socket Layer (SSL) technology that protects the data you send over the Internet. Third party security firms review our internal security policies and documentation regularly. We comply with all Philippine privacy laws.

Protection of Minors

WCA Travel does not knowingly accept personal information from minors under the age of eighteen (18). We shall delete the Personal Information submitted to us should we become aware that the concerned user is a minor.

External Links

This Website contains external links that will direct you outside of WCA Travell. We do not control the information collection policies and procedures of these external websites. We encourage you to review the privacy policies of these external sites directly from their websites.

E-Mail Messages

We may send you e-mail messages relating to advertisements. If you do not wish to receive these, you can simply reply "Do not send me advertisements". However, we may still send you e-mails relating to announcements or administrative matters.

Changes

WCA Travel may update this Privacy Policy from time to time. Any changes will be posted on this website and shall take effect fifteen (15) days after posting. You may choose to deactivate and forfeit your use of the account if you do not agree with the changes.

Contact us

For any questions regarding this Privacy Policy, you may reach us at the contact details indicated below.

*Mobile Number : +63 917 500 1596

*Email : contact@wcatravel.com